Cancellation Policy

Cancellation Policy

We make every effort to schedule your dental appointments at a convenient time for you. However, if your appointment time becomes inconvenient for you, we are always happy to change it if you provide us with at least 24 hours’ notice. This allows us to schedule in another patient who may be in urgent need of our care.

Missed appointments and late cancellations represent a cost to the practice in terms of wasted time that could have been allocated to another patient. Failed appointments can sometimes interfere with sequencing of dental treatment and create unnecessary scheduling problems in the progression of treatment.

We strive to accommodate the appointment needs of our patients, and make every effort to keep on time for appointments scheduled.

Failure to provide us with 24 hours advance notice or failure to present for a scheduled appointment will result in a cancellation or no show fee. This fee will be dependent on the clinical time lost.

It is understandable that sometimes cancellations cannot be helped due to illness or emergency and we will take all valid circumstances into account.

Our goal in communicating our cancellation and failed to attend policy is to avoid any extra charges being passed on to the patient.

We thank you for your cooperation and understanding.

Patient Reviews


I would recommend anyone with gum disease to consider every form of treatment possible. You can really feel confident of the skill and approach the Haven team...Diane, Cookham
All my questions were answered in as much detail as I needed. I would recommend that anyone with a gap considers this option. I couldn’t be more pleased...Joan Campbell, Lower Earley
Now I feel a lot more confident and would certainly recommend the treatment – my only regret is that I didn’t have it sooner!Matt, Earley
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